Customer Service Representative in Manhattan, Kansas

Company: Advanced Call Center Technologies, LLC.


ACT is seeking Customer Service Representatives for our inbound call center in Junction City, KS.

These individuals receive inbound calls from consumers for assistance with billing inquires payments, credits, products sales, internet and cell services, etc.

CSR's are problem solvers with good negotiation skills who are self-driven and motivated to meet individual goals. They also use their excellent communication skills and interpersonal skills with every contact to provide world-class customer service and sales. They are the front-line account representatives in our call center.




Qualifications/Responsibilities:

  • Ability to multi-task and empathize with customers.
  • Provide customers with product and service information.
  • Be positive, competitive, confident, reliable, friendly and engaged during calls.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Complete call logs and reports.

  • Identify customer needs and resolve problems to inquiries
  • Capture data, enter clearly and accurately
  • Use customer service skills to appropriately satisfy and retain customer
  • Escalate calls as needed
  • Other duties as assigned



Requirements/Education:

Must be at least 18 years of age

Call Center experience preferred

1 to 2 years of Customer Service experience preferred

Must have a HSD or GED

Strong communication skills

Must have good computer skills

Open availability to work, including nights, weekends, and holidays



Other Benefits Include:

  • We provide an awesome work environment along with affordable Medical/Dental/Vision
  • 2 weeks paid time off
  • Employee Referral Bonus of $300
  • Advancement opportunities-- we hire from within!



Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, natural origin, disability or veteran status.

EOE


Associated topics:
associate, call center, call center representative, customer service, customer service representative, product support, rep, service agent, technical support, telephone service representative

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